Frequently Asked Questions
Everything you need to know about upgrading your home with Renovate Direct.
What is the standard shipping timeframe for large fixtures?
For oversized items like bathtubs and vanities, shipping typically takes 7-10 business days via our specialized freight partners to ensure safe delivery.
Do you offer professional installation services?
Renovate Direct is a product retailer only; however, all our products include comprehensive digital installation guides to assist your licensed contractor.
What is your return policy for unused materials?
We accept returns on all unused, unassembled items in their original packaging within 30 days of delivery, subject to a standard restocking fee.
Are your products covered by a warranty?
Yes, all Renovate Direct products come with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.
Can I request material samples before placing a bulk order?
We offer sample swatches for flooring, tile, and cabinetry finishes to help you make the perfect choice for your space before committing to a full order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home renovation projects.