Returns & Exchanges
At Renovate Direct, we want you to be completely satisfied with your home improvement purchase, which is why we offer a 30-day return window for most items in their original packaging. Whether you ordered the wrong fixture or changed your design direction, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original manufacturer packaging, ensuring all hardware, manuals, and protective inserts are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, or arrange for a freight pickup for oversized vanity and tub orders.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing